Privacy Policy

Information We Collect

We collect information in the following ways:

• Information you provide to us, such as when you create an account, complete forms, request support, or communicate with us. This may include your name, email address, phone number, company name, and any other information you choose to provide.
• Information collected automatically, including your IP address, device and browser information, pages viewed, referring/exit pages, timestamps, and general location data. We may use cookies, web beacons, pixels, and similar technologies to collect this information.
• Information from third parties, such as analytics providers, advertising networks, or integration partners, where permitted by law.

How We Use Your Information

• Provide, maintain, and improve the Services.
• Process transactions and fulfill requests.
• Communicate with you about updates, security, and support.
• Personalize content and features.
• Monitor usage, perform analytics, and prevent fraud or abuse.
• Comply with legal obligations and enforce our terms.

Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve our Services, remember your preferences, and analyze traffic. You can manage cookies through your browser settings. Note that disabling cookies may affect how the Services function. Some cookies may be set by third-party providers that help us with analytics and advertising.

Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or other regions with similar laws, we process your personal data under the following legal bases: consent, contract performance, legitimate interests (such as securing and improving the Services), compliance with legal obligations, and protection of vital interests.

How We Share Information

• Service providers and vendors who perform services for us, such as hosting, analytics, customer support, communications, and security. These parties may access information only to perform tasks on our behalf under appropriate safeguards.
• Legal compliance and protection, including responding to lawful requests and protecting rights, property, and safety of Erdvarkie, our users, or the public.
• Business transfers, such as mergers, acquisitions, financing, or asset sales, where information may be transferred as part of the transaction subject to applicable law.
• With your consent or at your direction.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and our legal obligations.

International Transfers

Your information may be processed in countries other than your own, which may have data protection laws that are different from those in your jurisdiction. Where required, we implement appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred internationally.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict or object to processing, and data portability. You may also have the right to withdraw consent where we rely on consent. To exercise your rights, contact us using the details below. You may also manage communications by using the unsubscribe link in our emails.

Security

We employ administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to children under the age of 13 (or other age as defined by local law), and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date and, where appropriate, by other means.

Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, you can contact us using the details below:

• Company: Erdvarkie
• Email: stay@erdvarkie.com
• Phone: +27 82 000 0000
• Address: 3800 Erdvark Street, Marloth Park • Marloth Park, Mpumalanga • 1321 South Africa
• Website: www.erdvarkie.com